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To Place orders call 001-408-636-8266, Mon to Saturday 9-5 Western time Email:prettypromgown@gmail.com |
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Return Policy
Returns can be done within 3 days from the date of receipt. After 3 days there are no refunds or exchanges. In case of refund, 15% restock fees apply. Shipping charges are not refunded. In case of group orders with 3 pieces or more, no refunds, only exchanges for a different size. No exceptions.
How to Make a Return
To make a return, you need to send the gown to the following address:
Zhiyi Zhang
3500 Iowa Avenue,
Apartment #A102-A
Riverside,CA 92507
along with a copy of the invoice, explaining that you are returning the gown for a refund. Once the gown is received by us, you will receive a credit to your credit card account which will be shown within 4-5 working days. There are no refunds on 3 or more pieces. There are no exceptions. The returned package has to be prepaid and with a return number, otherwise it will be refused.
Immediate Exchanges
In case you receive merchandise and need to exchange it, you can place another order online or call 909-348-7525. Your credit card will be charged again with the new order, and once we receive the gown that you are sending back, you will receive a full refund. Please include both the invoice numbers so you will not be charged restocking fee and the date you need the dress by. We will not charge you freight fees when shipping the merchandise back.
How to Make an Exchange
Exchanges can be done within 5 days from the date of receiving it. For returning 1 to 2 pieces please send the gowns back to
Zhiyi Zhang
3500 Iowa Avenue,
Apartment #A102-A
Riverside,CA 92507
along with a copy of the invoice, explaining that you need an exchange. Please include the new item code, color, size, and date needed by. Once we receive the gown, we will ship back the exchange as soon as possible. On 3 pieces or more, we can only exchange for a different size, not a different style or color.
Cancel Order
Cancel the order. Calling customer service or order desk to cancel an order within 24 hrs.(001-408-636-8266)
